Workplace Conflict among Nurses, Patients, and their Families in the Eastern Province Hospital, KSA

Nashaat, Nahla Ali Maher; Hassan, Eman M. Gaber; Omar, Reda A.; Al Majed, Hanan Hassan; Ibrahim, Amal Ahmed; Altarouti, Fatimah Abass H.; Almuattir, Abeer Abdrabalrasool M.

doi:10.21608/jbaar.2025.436249

Workplace Conflict among Nurses, Patients, and their Families in the Eastern Province Hospital, KSA

Document Type : Original Article

Authors

¹ Mohammed AL-Mana College for Medical Sciences, Dammam/ KSA/ Community Health Nursing Department, Faculty of Nursing, Alexandria University, Egypt

² Mohammed AL-Mana College for Medical Sciences, Dammam/ KSA/ Medical-Surgical Department, Faculty of Nursing, Cairo University/ Egypt.

³ Mohammed AL-Mana College for Medical Sciences, Dammam/ KSA

⁴ Department of Nursing, Mohammed Al-Mana College for Medical Sciences, Dammam / KSA

⁵ Mohammed Al-Mana College for Medical Sciences, Dammam / KSA

10.21608/jbaar.2025.436249

Abstract

Workplace conflict among nurses, patients, and their families is a significant challenge in healthcare settings, particularly in high-demand environments like hospitals. In the Eastern Province Hospital, KSA. Nurses often face pressure from both patients and their families, which can lead to misunderstandings, dissatisfaction, and burnout. Understanding the root causes and developing conflict resolution strategies can help create a more collaborative and supportive healthcare setting. Methods: A cross-sectional study was adopted, and 405 nurses from Dammam Medical Complex, Qatif Central Hospital, Maternity and Children’s Hospital, and Almana General Hospital, Kobar, Dammam, and Al Hassa were selected using a convenient random sample approach. A self-administered questionnaire was used to collect the data from the selected settings. Results: Two-thirds of nurses (64.5%) reported experiencing verbal or physical violence at least occasionally, indicating that this is a significant issue in healthcare environments. Regarding cultural violence, 66.5% reported personal experiences of this form of violence. For sexual violence, 59.8% of nurses reported experiencing this form of violence. In terms of mental violence, 65.9% of nurses reported experiencing mental, psychological, or emotional violence at least rarely, with 9.1% experiencing frequent incidents.
Conclusion: Nurses are the most frequent victims of workplace violence occurs almost equally across all shifts.

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